Payment Policy for Eternal Time

Effective Date: January 15, 2025
Website: https://eternaltime.com
Address: 789 Clock Tower Blvd, Los Angeles, California, 90001, United States
Phone Number: (213) 555-0167
Email Address: support@eternaltime.com

Introduction

This Payment Policy outlines the terms and conditions for processing payments on Eternal Time’s website. By completing a purchase, you agree to the terms described in this policy.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Gift Cards: Eternal Time gift cards (if applicable)

2. Payment Currency

  • All transactions are processed in US Dollars (USD).
  • International customers may incur additional charges for currency conversion based on their financial institution’s policies.

3. Payment Security

To ensure the security of your payment and personal information, we implement the following measures:

  • SSL Encryption: All sensitive data is encrypted during payment processing.
  • Trusted Payment Gateways: Payments are processed securely through reputable third-party payment providers.
  • No Data Retention: Eternal Time does not store sensitive payment information, such as credit card numbers or CVV codes.

4. Payment Processing

a. Authorization and Confirmation

  • Payments must be successfully authorized and processed before an order is confirmed.
  • After your payment is processed, you will receive a confirmation email with your order details.

b. Failed Payments

  • If your payment fails, please verify your payment details and ensure you have sufficient funds available.
  • Orders with failed payments will not be processed until the payment is successfully completed.

5. Taxes and Additional Fees

a. Sales Tax

  • Sales tax will be calculated based on the shipping address and applicable local tax laws.
  • The total tax amount will be displayed during checkout before completing your payment.

b. International Fees

  • Customers outside the United States are responsible for any customs duties, import taxes, or other fees imposed by their respective countries. These charges are not included in the order total and must be paid by the customer upon delivery.

6. Refunds and Cancellations

a. Refunds

  • Refunds will be processed according to our Refund and Returns Policy.
  • Once a refund is approved, it will be issued to your original payment method. The time it takes to process the refund may vary depending on the payment provider (typically 5–10 business days).

b. Order Cancellations

  • Orders can be canceled within 24 hours of placement for a full refund.
  • Orders canceled after 24 hours will be processed as returns and are subject to the Refund and Returns Policy.

7. Disputes and Chargebacks

a. Resolving Payment Issues

  • If you notice any unauthorized charges or issues with your payment, please contact us immediately at support@eternaltime.com.
  • We will investigate the issue and work to resolve it as quickly as possible.

b. Chargebacks

  • Initiating a chargeback without first contacting us may result in the suspension of your account and denial of future orders.
  • We encourage customers to contact us directly to resolve any payment disputes before initiating a chargeback.

8. Fraud Prevention

  • Eternal Time uses advanced fraud detection tools to monitor transactions for fraudulent activity.
  • Orders flagged as potentially fraudulent may require additional verification before they are processed or may be canceled.

9. Subscription Payments (if applicable)

  • If you have subscribed to a recurring service or product, payments will be automatically charged based on the selected billing cycle.
  • You can cancel your subscription at any time by contacting customer support or managing your subscription settings on our website.

10. Changes to This Payment Policy

Eternal Time reserves the right to modify this Payment Policy at any time. Any changes will be posted on this page, and significant updates will be communicated directly to customers.

11. Contact Us

If you have any questions or concerns about this Payment Policy, please contact us: